Ombudsman (

A person who investigates complaints and mediates fair settlements.

We partner with the long term care facilities, enabling them to thrive through providing excellent person-centered care for their residents.

"An ombudsman is a resident's rights advocate. What I do is that I go in and visit the facilities and get to know the residents, so that they can trust me as somebody they can come to if they have a problem or a concern, and I investigate problems and see what I can do to help."
- Joan, Ombudsman