Bernadette Mellott, Executive Director
Bernadette “Bernie” Mellott became the Executive Director of Ombudsman Services of San Mateo County, Inc. in June 2017. Bernie has more than 30 years of experience leading health care, educational and other non-profit organizations throughout the Peninsula and, in particular, throughout San Mateo County, in their philanthropic efforts. Most recently, she was the Executive Director for the San Mateo County Health Foundation. Previously, she served as Vice President of Development for Hiller Aviation Museum, Vice President for the Humane Society of Silicon Valley, Associate Vice President of Development for Notre Dame de Namur and Executive Director for Peninsula Volunteers. Bernie is also very active in the community, having served as president and board member for various Rotary Clubs and Chambers of Commerce in San Mateo County, as chairman of the board for Kainos Home and Training Center for the Developmentally Disabled and as a board member for Star-Vista, among others. Bernie received her Bachelor of Science degree in Organizational Behavior from the University of San Francisco and her Master’s in Public Administration degree from Notre Dame de Namur University.
Phone: (650) 780-5702
Kirsten Irgens-Moller, Program Manager
The North County Regional Coordinator, Kirsten Irgens-Moller is the regional coordinator for the northern part of San Mateo County advocating for the rights of residents in long-term care facilities. She comes to this work after 25 years of human rights work in the international arena, as the co-founder and Executive Director of Global Exchange. She was also a journey-level Millwright working on construction projects throughout the Bay Area and internationally. She finished her MSW, in 2015 with an emphasis on the role of Music and Families in person-centered dementia care.
Phone: (650) 780-5706
Linda Manzon, Bookkeeper
Linda has worked in banking for 35 years. She has worked as a proof operator, teller, bookkeeper, operations officer, private banking officer and bank wide New Accounts Manager. In 2012, she left the world of banking and became an independent bookkeeper. Linda started working for OSSMC in December 2015 and became a full-time staff member in September 2017.
Linda has been a resident of the Peninsula since 1976 and currently resides in San Carlos with her husband and her four legged spoiled child (dog) Daisy Mae.
Phone: (650) 780-5713
Dyane Hendricks, Development Director
A skilled fundraiser, Dyane Hendricks joined Ombudsmen Ombudsman Services of San Mateo County, Inc. in November 2017 as Development Director. Dyane is committed to serving the community by providing non profit support and has worked for over twenty years with organizations that focus on human services and the arts. She has created and revived funding programs for Clausen House, Peninsula Volunteers, Inc. and was instrumental in initiating NAMIWalks Silicon Valley. She has also managed fundraising for the Fremont Symphony Orchestra, Peninsula Conflict Resolution Center, and The Lawyer’s Club of San Francisco. Dyane manages meetings and events with attendance ranging from a few to several hundred and is a volunteer with Bethlehem A.D. She is a seasoned writer with a Bachelor of Science degree in Journalism from San Jose State University.
Phone: (650) 780-7249
Betty Frayman-Kori, Regional Supervisor
Betty Frayman-Kori is the Daly City Regional Supervisor. She came to the program in December 2016 as a volunteer ombudsman and became a staff ombudsman in June 2018. This is her third career, with 15 years experience in the medical industry and later in human resources and operations. Betty has also been a volunteer patient advocate for 20 years. She holds a BS degree in Biochemistry from the University of Kent, UK; MS degree in Biology and Biotechnology from Worcester Polytechnic Institute, Worchester, MA and an MBA from Case Western Reserve University, Cleveland, OH.
Phone: (650) 780-5709
Nicki Manske, Regional Supervisor
Nicki joined the program in 2002 as a volunteer Ombudsman. In April 2002, she became the Coordinator of Volunteers. In June 2007, she accepted the position of Regional Coordinator for South San Mateo County, working closely with a group of volunteer field Ombudsmen assigned to that area. She has a degree in Human Relations and has worked in the commercial sector as a Sales Director, Regional Manager, and VP of Operations.
Phone: (650) 780-5703
Sheri Ross, Regional Supervisor
Sheri earned a BA in Finance from the University of Toledo. She began her career with Ombudsman as an Emergency Coordinator in 2009. Sheri developed a standard emergency protocol for all long term care facilities in San Mateo County including individualized plans tailored to the needs of each facility. Sheri then transitioned into her current role as the Supervisor for Central County. She now oversees a team of Field Ombudsman that advocate and protect the rights of residents.
Phone: (650) 780-5708
Bill Rodenspiel, Abuse Specialist
Bill joined the program in 2015 after a long career in law enforcement. He is assigned all manner of abuse cases involving elders and dependent adults. As such, he works closely with police, fire, coroner, social services, GGRC, and licensing. Bill is a proud grandpa of two active young boys.
Phone: (650) 780-5704
Twila Dependahl, Volunteer Coordinator
Twila joined the staff in February 2017 and is a state certified Ombudsman. After her extensive career at Franklin Templeton Investments managing customer service and operational teams, Twila is fulfilling a lifetime desire to assist and improve the lives of others. In one of her many roles, she coordinated financial wellness training workshops. Twila is excited to join the OSSMC team to advocate for the residents living in long-term care facilities. In her role as Volunteer Coordinator, she will be providing the support and training needed for our volunteers and ensuring they are ready to go out into the field and investigate abuse cases. She also volunteers as a Senior Peer Counselor conducting weekly visits with older adults who may need additional assistance with daily living.
Twila holds a Bachelor’s Degree in Combination Social Sciences from the University of California, Santa Barbara and completed her Masters in Public Administration from Notre Dame de Namur University in Belmont. Being born and raised in Hawaii where her family resides, she naturally loves to spend her time at the beach. Twila has come to enjoy California beach combing and has become quite the collector of sand dollars.
Phone: (650) 780-5705