Supervising Staff

Elyse Brummer, Executive Director

Elyse Brummer is a native of the Bay Area and raised her family in San Mateo County.  She has a master’s degree in public administration and is currently pursuing a PhD in gerontology. She obtained a Nursing Home Administrator license and an RCFE license during her tenure in long-term care.  She has two children, one in college and one in grad school and a dog, Max.  


Elyse comes to OSSMC with a diverse background of work experience from non-profit management to venture capital earlier in her career. She has spent the past fifteen years managing senior living communities including assisted living, memory support and life plan communities.  She has served on several community boards working on behalf of under-served seniors, including the Santa Clara County Senior Care Commission, City of Mountain View Senior Advisory Commission, Advisory Council for the Council on Aging and worked on a special project for the Santa Clara County Department of Aging, called Interfaith Response to Elder Abuse and Neglect.


In her spare time, she enjoys yoga, hiking, and travel and has recently vowed to put at least one new stamp in her passport each year. At the top of her “bucket list” for 2023 is to learn to play mahjong and pickleball.


Phone: (650) 780-5702

Betty Bio Photo

Betty Frayman-Kori, Program Director

Betty Frayman-Kori is the Daly City Regional Supervisor.  She came to the program in December 2016 as a volunteer ombudsman and became a staff ombudsman in June 2018. This is her third career, with 15 years experience in the medical industry and later in human resources and operations.  Betty has also been a volunteer patient advocate for 20 years.  She holds a BS degree in Biochemistry from the University of Kent, UK; MS degree in Biology and Biotechnology from Worcester Polytechnic Institute, Worchester, MA and an MBA from Case Western Reserve University, Cleveland, OH.

Phone: (650) 780-5709


Nicki Manske, Regional Supervisor

Nicki joined the program in 2002 as a volunteer Ombudsman. In April 2002, she became the Coordinator of Volunteers. In June 2007, she accepted the position of Regional Coordinator for South San Mateo County, working closely with a group of volunteer field Ombudsmen assigned to that area. She has a degree in Human Relations and has worked in the commercial sector as a Sales Director, Regional Manager, and VP of Operations.

Phone: (650) 780-5703

Bob Lewetzon, Regional Supervisor

Bob is the Regional Supervisor for Central San Mateo County covering the cities of San Mateo, Burlingame and Millbrae. Bob works closely with a staff of dedicated volunteers, law enforcement agencies and state licensing.  Bob started as a volunteer in 2022 and joined the Ombudsman staff in 2023. Prior to joining Ombudsman, he enjoyed a 25-year law enforcement career with two agencies within San Mateo County.

Bob is a graduate of CSU, Sacramento earning his B.A Degree in Criminal Justice and holds leadership certificates from The Sherman Block Leadership Institute and the United States Army War College Commandant’s National Security Program.

In his free time, he enjoys family outings, reading and spending time with his three German Shepherds and Yorkie. 

Phone: (650) 780-5708

Bill Bio Photo 2

Bill Rodenspiel, Abuse Specialist

Bill joined the program in 2015 after a long career in law enforcement. He is assigned all manner of abuse cases involving elders and dependent adults. As such, he works closely with police, fire, coroner, social services, GGRC, and licensing. Bill is a proud grandpa of two active young boys.

Phone: (650) 780-5704


Michele Epstein, Volunteer Coordinator

Michele joined us in February 2024. Previously, she served as a Senior Peer Counseling Coordinator in the Older Adult Division of Peninsula Family Service for five years. Her duties included recruitment, training and supporting volunteer peer counselors, as well as facilitating in-service presentations and special interest discussion groups in various San Mateo County senior centers, living communities and on ZOOM. Michele also provided resource support and technology training in her position with the City of Daly City Senior Services program. She also serves on the San Mateo County Behavioral Health and Recovery Services Spirituality Initiative. She has resided with her family in San Mateo for over 30 years.  Outside of work, she has been active with interfaith friendship activities and community service projects with local faith houses.  She also enjoys attending local theatre productions, book groups, and Jazzercise.

Phone: (650) 780-5705

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Patty Hovik, Training Coordinator

Patty joined the program with over 40 years of healthcare management experience acquired from Stanford University Medical Center, as well as Virginia Mason Medical Center and Seattle Children’s in Seattle, Washington. She is credited with building the volunteer program for Seattle Children’s Outpatient Surgery Center and Outpatient Clinics in Bellevue, Washington where she managed between 75-100 volunteers ranging in age from 16 to 96. She firmly believes that each volunteer is a valuable commodity and was able to maintain a volunteer retention rate of 90% during the last 10 years of her tenure at Seattle Children’s. 

Patty returned to the SF Bay Area where she was born and raised, post retirement from Seattle Children’s in 2019. She joined Ombudsman Services of San Mateo County as the volunteer coordinator in December 2020.

Outside of work, Patty enjoys traveling, learning and enjoying about the rich history here in San Mateo County, is a voracious reader, and loves spending time with her family.

Phone: (650) 780-5705