Bernadette Mellott, Executive Director

Bernadette “Bernie” Mellott became the Executive Director of Ombudsman Services of San Mateo County, Inc. in June 2017. Bernie has more than 30 years of experience leading health care, educational and other non-profit organizations throughout the Peninsula and, in particular, throughout San Mateo County, in their philanthropic efforts. Most recently, she was the Executive Director for the San Mateo County Health Foundation. Previously, she served as Vice President of Development for Hiller Aviation Museum, Vice President for the Humane Society of Silicon Valley, Associate Vice President of Development for Notre Dame de Namur and Executive Director for Peninsula Volunteers. Bernie is also very active in the community, having served as president and board member for various Rotary Clubs and Chambers of Commerce in San Mateo County, as chairman of the board for Kainos Home and Training Center for the Developmentally Disabled and as a board member for Star-Vista, among others. Bernie received her Bachelor of Science degree in Organizational Behavior from the University of San Francisco and her Master’s in Public Administration degree from Notre Dame de Namur University.

Phone: (650) 780-5702

Kirsten Irgens-Moller

Kirsten Irgens-Moller, Program Manager

The North County Regional Coordinator, Kirsten Irgens-Moller is the regional coordinator for the northern part of San Mateo County advocating for the rights of residents in long-term care facilities. She comes to this work after 25 years of human rights work in the international arena, as the co-founder and Executive Director of Global Exchange. She was also a journey-level Millwright working on construction projects throughout the Bay Area and internationally. She finished her MSW, in 2015 with an emphasis on the role of Music and Families in person-centered dementia care.

Phone: (650) 780-5706


Linda Manzon, Bookkeeper

Linda has worked in banking for 35 years. She has worked as a proof operator, teller, bookkeeper, operations officer, private banking officer and bank wide New Accounts Manager. In 2012, she left the world of banking and became an independent bookkeeper.  Linda started working for OSSMC in December 2015 and became a full-time staff member in September 2017.

Linda has been a resident of the Peninsula since 1976 and currently resides in San Carlos with her husband and her four legged spoiled child (dog) Daisy Mae.

Phone: (650) 780-5713

Betty Bio Photo

Betty Frayman-Kori, Regional Supervisor

Betty Frayman-Kori is the Daly City Regional Supervisor.  She came to the program in December 2016 as a volunteer ombudsman and became a staff ombudsman in June 2018. This is her third career, with 15 years experience in the medical industry and later in human resources and operations.  Betty has also been a volunteer patient advocate for 20 years.  She holds a BS degree in Biochemistry from the University of Kent, UK; MS degree in Biology and Biotechnology from Worcester Polytechnic Institute, Worchester, MA and an MBA from Case Western Reserve University, Cleveland, OH.

Phone: (650) 780-5709


Nicki Manske, Regional Supervisor

Nicki joined the program in 2002 as a volunteer Ombudsman. In April 2002, she became the Coordinator of Volunteers. In June 2007, she accepted the position of Regional Coordinator for South San Mateo County, working closely with a group of volunteer field Ombudsmen assigned to that area. She has a degree in Human Relations and has worked in the commercial sector as a Sales Director, Regional Manager, and VP of Operations.

Phone: (650) 780-5703

Vicki Profile

Victoria Cormack, Regional Supervisor

Vicki Cormack is thrilled to join OSSMC as Regional Supervisor advocating for the rights of residents in long-term care facilities in San Mateo County. With over 15 years experience as a professional gerontologist, Vicki has managed volunteers at Peninsula Volunteers, Inc. (Rosener House and Meals on Wheels) and at the Minor Home Repair Program on the coast. She has experience as a community organizer, investigator, and journalist. Previously, Vicki worked in law and brings a wealth of experience to the agency with a love of working with those 60 and better, their families,and communities. Vicki received her Masters in Gerontology and a minor in Journalism at San Francisco State University with an emphasis in Oral Histories and Resource Development. She has lived on the coast since 1996 and is the proud parent of her musician son, Ben. Vicki enjoys photographing nature and traveling, and has an affinity for jewelry design.

Phone: (650) 780-5708

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Bill Rodenspiel, Abuse Specialist

Bill joined the program in 2015 after a long career in law enforcement. He is assigned all manner of abuse cases involving elders and dependent adults. As such, he works closely with police, fire, coroner, social services, GGRC, and licensing. Bill is a proud grandpa of two active young boys.

Phone: (650) 780-5704

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Patty Hovik, Volunteer Coordinator

Patty joined the program with over 40 years of healthcare management experience acquired from Stanford University Medical Center, as well as Virginia Mason Medical Center and Seattle Children’s in Seattle, Washington. She is credited with building the volunteer program for Seattle Children’s Outpatient Surgery Center and Outpatient Clinics in Bellevue, Washington where she managed between 75-100 volunteers ranging in age from 16 to 96. She firmly believes that each volunteer is a valuable commodity and was able to maintain a volunteer retention rate of 90% during the last 10 years of her tenure at Seattle Children’s.
Patty returned to the SF Bay Area where she was born and raised, post retirement from Seattle Children’s in 2019. She joined Ombudsman Services of San Mateo County as the volunteer coordinator in December 2020.
Outside of work, Patty enjoys traveling, learning and enjoying about the rich history here in San Mateo County, is a voracious reader, and loves spending time with her family.

Phone: (650) 780-5705