Who We Are

We are advocates for the frail and vulnerable residents in the long term care facilities in San Mateo County.  We investigate complaints made on behalf of the residents, and we work to bring resolution to those complaints. We work with facility staff to change the way that care is delivered to the residents, and in doing so we are charting the course of care for tomorrow’s older Americans.

Our mission is to assure the protection of these residents through advocacy, direct intervention, and education in collaboration with service providers.

There is a strong statistical possibility that you or someone you know will reside in a long term facility during one’s lifetime. Our job is to make sure your stay is safe, comfortable, and dignified, and that each resident receives the quality of care that he or she rightfully deserves.

We are committed to changing the face of aging in the Bay Area. In addition to actively  investigating complaints, we are proactive in providing resources and ongoing support to residents and their families. We know how challenging it can be to navigate the long term care system and we are here to help you.

We also provide quality resources and training for staff in long term care facilities.  Ombudsman Services of San Mateo County wants to partner with the long term care facilities, enabling them to thrive through providing excellent person-centered care for their residents.