Tippy joined the staff in October of 2001. She has a BS in Business Management. Prior to coming to the Bay Area, she started the Volunteer Caregivers Program in upstate New York, which provided in home supportive services to frail elderly clients in the community. Tippy is responsible for the day to day management of the program and staff oversight. Under her direction the program has grown from handling 750 complaints per year to handling approximately 2000 complaints per year. She has done this through expanding the responsibilities of the volunteer field ombudsmen, building them into a highly trained, skilled team that professionally supports the work of the program. Tippy has a broad vision of the role of Ombudsman Services of San Mateo County as an integral part of the continuum of care for the community’s elderly and disabled adults, forming coalitions with a variety of stakeholder agencies to firmly take its place as a community builder.
Rita Torres is our new Operations Manager. Rita is a native Californian, born and raised in the San Francisco Bay Area. She retired as Benefits Analyst in the Human Services Agency for the County of San Mateo in 2009 after 20 years to provide care for her elderly mother and subsequently for her elder sister. With the loss of both her mother and sister, Rita began to pursue a variety of interests in the Sacramento area where she had relocated. One of which was volunteering at a local senior center. In working with and for other seniors, she made the decision to return to work in early 2015. Rita gladly returned to the Bay Area and brings a wealth of knowledge, skills and abilities to her position with Ombudsman Services.
Judith has over 27 years experience as an Ombudsman with this program. She began her career as a volunteer and shortly afterwards joined the staff. Judith is certified in Gerontology from San Francisco State University and also has her Certification in Conflict resolution. Judith is responsible for a group of volunteer Ombudsmen who report to her. In recent years, together with Bill Rodenspiel, she has also taken on the responsibility of working with our adult developmentally disabled clients.
Kirsten Irgens-Moller, Regional Supervisor
The North County Regional Coordinator, Kirsten Irgens-Moller is the regional coordinator for the northern part of San Mateo County advocating for the rights of residents in long-term care facilities. She comes to this work after 25 years of human rights work in the international arena, as the co-founder and Executive Director of Global Exchange. She was also a journey-level Millwright working on construction projects throughout the Bay Area and internationally. She finished her MSW, in 2015 with an emphasis on the role of Music and Families in person-centered dementia care.
Nicki joined the program in 2002 as a volunteer Ombudsman. In April 2002, she became the Coordinator of Volunteers. In June 2007, she accepted the position of Regional Coordinator for South San Mateo County, working closely with a group of volunteer field Ombudsmen assigned to that area. She has a degree in Human Relations and has worked in the commercial sector as a Sales Director, Regional Manager, and VP of Operations.
Sheri earned a BA in Finance from the University of Toledo. She began her career with Ombudsman as an Emergency Coordinator in 2009. Sheri developed a standard emergency protocol for all long term care facilities in San Mateo County including individualized plans tailored to the needs of each facility. Sheri then transitioned into her current role as the Supervisor for Central County. She now oversees a team of Field Ombudsman that advocate and protect the rights of residents.