Welcome to


Ombudsman Services of San Mateo County, Inc. is committed to working with residents, families, facilities and stakeholders to create a community dedicated to protecting the rights of all residents living in long term care in San Mateo County. We create immediate change for residents through our hands on advocacy efforts addressing issues that range from quality of care issues to egregious abuse. Join us as we drive change in the elder care community.

Our Mission

We challenge long-term care facilities to deliver the highest standards of individualized care for their residents. We advocate for the health, safety, and dignity of these residents and broader changes in the system.

Our Vision

For Our Program:  As a strong, financially sustainable program, Ombudsman Services of SM County is the vanguard for advocacy across the state, spearheading new developments and ideas in advocacy for the residents we serve.

For Our Community:  In addition to providing resident centered care, long-term care facilities will become an extension of the community, offering a variety of intergenerational projects as well as opportunities to participate at various levels in ongoing community events.

How Can You Help?


We depend on donations for many of the services that we offer. Support us today.

Join Us

Interested in becoming an Ombudsman? Reach out to us today to join us in our mission.



From single events to long term projects, we’ve got a volunteering opportunity for you.